FAQ
1. What are the delivery charges for orders from the Online Shop?
Free standard shipping is offered on all orders totaling $49 USD or more. For orders under $49 USD, a single flat shipping fee applies to multi-item orders with no extra per-item charges. For single-item orders, we keep shipping costs as low as possible while meeting basic international delivery standards, with no hidden or excessive fees.
2. Which payment methods are accepted in the Online Shop?
All payments are processed exclusively through PayPal. We accept all payment methods supported by PayPal, including bank transfers, credit/debit cards, and integrated digital payment options such as Apple Pay and Google Pay where available. In-house installment or split-payment plans are not currently offered.
3. How long will delivery take?
All orders are dispatched from our primary shipping hub in Guangzhou, China. Standard seaborne delivery typically takes 14 days or less to reach most international destinations. A tracking number will be sent to your registered email address once your order is shipped.
4. How secure is shopping in the Online Shop? Is my data protected?
Your privacy and payment security are our top priorities. Our website uses SSL encryption to protect all personal and transaction data. All payments are processed securely via PayPal, and we do not store your full credit card details or share your personal information with third parties beyond order fulfillment.
5. What exactly happens after ordering?
You will receive an immediate order confirmation email upon purchase. Our team will process and pack your order within 1–2 business days. Once dispatched, a tracking link will be sent to your email to monitor your delivery progress until it reaches your address.
6. Do I receive an invoice for my order?
A digital order receipt will be automatically sent to your registered email address immediately after your purchase is confirmed. If you require a formal tax invoice, please contact our customer support team to submit a special request. Additional fees may apply for this service, and processing times may vary.
7. What is your return and exchange policy?
We offer a 7-day no-questions-asked return or exchange for non-human damage. If your product arrives defective or damaged, please contact our customer support team within 7 days of delivery to initiate a return or exchange.
8. Do you offer any warranty or repair services?
All our products come with a 12-month complimentary repair service for manufacturing defects. Please reach out to our customer support team to arrange for repairs or replacements as needed.